Elon Warranty Support
Updated to: 2026
Introduction
Warranty support for Elon Smart Water is handled by the Kwikot National Call Centre.
To protect your warranty and speed up turnaround times, all warranty-related calls and emails must be logged with the National Call Centre first (even if you’re speaking to an installer or reseller).
Contact Kwikot (Warranty Call Centre):
Email: za_insure@kwikot.com
Tel: 0861 594 568
How to log a warranty claim
Follow these steps:
Contact Kwikot via email or phone (details above).
Share the information in the checklist below.
Kwikot will register the case and guide you through next steps.
What Kwikot will require from you
Please have the following ready:
Name and surname
Physical address (where the product is installed)
Email address
Contact number (mobile or landline)
Elon serial number
Brief description of the issue/failure
If the Elon serial number is not available
If you cannot provide an Elon serial number, one of the following documents is required to register the warranty claim:
Proof of installation (copy of installer’s invoice)
COC issued to the client
Purchase invoice with the client’s information / Elon details
Important notes
All calls must be reported to the National Call Centre. Proof of purchase stating “cash” (with no Elon details) will not be accepted under any circumstances. The more detail you provide upfront, the faster Kwikot can assess and process the claim.
Contact Centre (Service) Hours
Normal hours
Monday to Friday: 07h15 to 16h30
Saturdays: 07h30 to 17h00
Sundays: Closed
Public Holidays (excl. Christmas Day & New Year’s Day): 08h00 to 12h00
After hours
Monday to Friday: 16h30 to 19h30
Saturdays: Closed
Sundays: Closed
Public Holidays: Closed
Still not sure?
If you’re unsure what to submit, start with an email to za_insure@kwikot.com with your details and installation address — the Call Centre will tell you exactly what they need next.
